I'm exhausted, but gods it was well worth it.

I've been in a frantic tizzy the last few weeks, trying to catch up and prepare for SOE's Winter Summit. I know, right? They invited me?

There's obviously a lot of things I can't talk about what with signing away Radar's soul in the NDA and all that, but nonetheless there was some seriously groovy stuff that went down.

We got to talk to the Customer Service peeps. That was nice. A couple of my pet issues with CS were covered. Namely: Gold sellers and all that entails. While we all know that they work on it, it's hard to remember this when we don't see a whole lot of flag waving from them about it.

And now I know why. It seems more than 30% of what they deal with everyday is in relation to finding gold sellers and tracking through all the contacts they make with people to get rid of as many accounts as they can. We're talking tens of thousands a week.

Those are some serious numbers. As much as I'd love for them to shove numbers in our faces every week with how many of these folks they've gotten rid of, I'm content without that now. The CS team did say they were going to try and post more frequent updates on the Station Blogs about these issues, so keep an eye out!

We got to see a lot of future plans for expanding our community and player base. Can't really say a whole lot about that, other than I think it's an incredible idea and should really see some great returns.

They showed us gameplay footage from Free Realms. I'll be throwing up a write up about that on Zam.

I wish I could talk about The Agency. All I can say is that it looks like it's going to be REALLY FUCKING COOL!!!!

In the end, I just really wish that everyone could experience quality time with the entire team. Devs, Community, CS... Everyone. I think it'd really give people a hell of an appreciation for what really goes into making these games we love to play.

More when I've slept!